The recent incidents have not affected Suzuki Financial Service's systems. Our security controls are in place which aim to protect our customers’ accounts; however we encourage our customers to have heightened awareness across their accounts, including looking out for unusual or fraudulent activity and any notifications which seem odd or suspicious. During this period of heightened security, we may ask for additional information when verifying customers’ identity by phone, and we ask for your patience if this takes a little longer than normal.
Customers can protect themselves through good security practice:
Customers are reminded there are a number of steps you can take to keep your personal information safe, including monitoring for unusual or suspicious activity on your bank accounts.
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Be particularly wary of scams delivered by SMS or phone calls – do not trust a caller because they have some of your personal information (e.g., name, address, date of birth) or appear to be calling from a trusted number. Hang up on the call (or ignore the SMS) and call the organisation on the trusted number printed on a recent statement or invoice.
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Ensure you have two-factor authentication active on your personal accounts, most importantly at your mobile phone provider, your financial institution and your personal email accounts.
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If you receive a message that your password has been changed for any account, this can be an early sign of compromise. Verify that you can still log into the account by typing the URL from a recent statement or invoice directly into your browser – do not click on any links in the message.
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Monitor your accounts for unexpected transactions, or new products being opened – if you see an unexpected transaction or account, call Suzuki Financial Services immediately on 138 200.
What else can customers do?
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Always remain vigilant against phishing and other scam communications that may lure you into clicking on links and attachments or sharing your personal information.
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If you suspect that you have been subject to identity theft, consider visiting the IDCARE website.
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Protecting your credit report - You can apply for a ban to protect your credit report from any of the three different credit reporting bodies.
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In addition to the above steps, you should report any unauthorised activity to the ACCC scamwatch website.